Reducing Time Consuming Billing Tasks from 7 days or more to 1 day!

“We were able to repurpose resources allocated to cloud cost management to contribute to core business that generates value for our customers.”

Industry: Information and communication industry
Number of employees: 1,292 (as of March 31, 2021))
Annual sales scale: 54.789 billion yen (FY2020)
URL:https://www.tokai-com.co.jp

TOKAI Communications Co., Ltd., an advanced consulting partner of Amazon Web Services (AWS), provides a one-stop service for all processes of AWS introduction, from consultation on AWS introduction to infrastructure construction, connection line, monitoring and operation.

” We were able to allocate the resources devoted to cost management to the work that creates added value that provides accurate feedback to our customers. “

Ms. Yoko Uemura
TOKAI Communications Co., Ltd.
Corporate Sales Headquarters Technology Development Division Cloud Technology Department

Challenge

Prior to the introduction of Ripple, about 10 to 15 accounting staffs were in charge of AWS billing before confirming with each sales representative. This process alone took about a week, after which we are able to invoice all our customers.

Due to the manual nature of the work, there is a high chance for mistakes and discrepancies in the validation process. Since the business is related to billing, there is zero tolerance for mistakes in the process. This also brought about the risk of availability and dependency on employees with cloud knowledge, as employees inevitably come and go from the company or change roles.

In the midst of such issues, I was introduced to Alphaus when I directly contacted an AWS representative to explore a solution for the challenge at hand.

Solution Review and Verification

We started off with a free trial that allowed us to understand Alphaus’ billing solution. This trial period was extremely helpful because as we were able to check the accuracy of the cost breakdown, RI/SP management and calculation method that is best suited for our business.

Even during the verification, Alphaus’ support team has been very responsive to our queries. They were also able to cater to requests, such as company specific cost allocation or distribution on Ripple. Hence, we were able to conclude the Review and Verification process smoothly.

The Deciding Factor

During the verification process, we were focusing on how Alphaus solution was able to automate the current business process, and its ability to reduce errors and manual tasks. Another consideration was the possibility of cost reduction. We also found Alphaus team very responsive to our detailed requests.

Effect After Introduction

By introducing Alphaus solutions,Ripple and Wave, work that used to take about 15 people an entire week has been automated, and it can be executed in less than a day. In addition, we have significantly reduced internal and external inquiries regarding costs using Wave. It has been very encouraging and helpful to be able to answer any questions or inquiries regarding cloud costs.

From now on, we would like to further reduce cloud costs and optimize costs using Ripple.

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